Privacy Policy

Miller & Co Lawyers & Migration Agents Pty Ltd (trading as Miller & Co Lawyers & Migration Agents) manages personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use and disclose it, how you can access or correct it, and how to lodge a privacy complaint.

We review this policy periodically and update it where legal, operational, or technological changes require.

We collect personal information that is reasonably necessary for our legal and migration services, including your name, contact details, visa and immigration history, identity documents, employment and education history, and other information relevant to your matter.

Where necessary to provide legal services, we may collect sensitive information (for example, health, biometric, criminal history, or other sensitive data) with your consent or where otherwise permitted by law.

We generally collect personal information directly from you through website forms, email, phone calls, consultations, onboarding forms, and supporting documents you provide. We may also collect from third parties (such as the Department of Home Affairs, ART, courts, medical providers, employers, referees, or other agents) where authorised by you or required/permitted by law.

If we receive unsolicited personal information and it is not reasonably necessary for our functions and activities, we will destroy or de-identify it where lawful and practicable.

We use and disclose personal information primarily for the purpose for which it was collected and for related purposes you would reasonably expect. This includes disclosure to government agencies, tribunals, courts, barristers/experts, interpreters/translators, technology providers, and other service providers who assist us to deliver services.

We may disclose personal information where required or authorised by law, court order, professional conduct rules, or to protect legal rights.

We do not sell personal information. We do not use personal information for unrelated direct marketing without consent or other legal basis. You may opt out of marketing communications at any time.

Some service providers may store or process data outside Australia (for example, cloud-based communication and document systems). Where overseas disclosure occurs, we take reasonable steps to ensure privacy protections are in place consistent with APP 8.

Government-related identifiers (such as passport details or visa reference numbers) are used only where reasonably necessary for legal/migration service delivery or as required by law.

We take reasonable steps to ensure personal information is accurate, up to date, complete and relevant, and we implement safeguards to protect information from misuse, interference, loss, and unauthorised access, modification or disclosure.

You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. In limited circumstances permitted by law, access may be refused and we will provide reasons.

You can make a privacy complaint by contacting us using the details below. We aim to acknowledge complaints promptly and provide a substantive response within a reasonable time (generally within 30 days). If you are dissatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC).

Retention: we keep personal information only for as long as required for legal, regulatory, professional indemnity, and operational purposes, after which information is securely destroyed or de-identified where lawful and practicable.

Our website may use cookies and similar technologies for security, performance, and analytics. Some technical information (such as IP address, browser type, and device data) may be collected automatically when you visit our site.

You can control cookies through your browser settings; however, some website functions may be affected if cookies are disabled.